Client Assistance Program

CAP helps Vermonters understand their rights and get access to services. We:

• inform you about the services and benefits available under the Rehabilitation Act and Title I of the Americans with Disabilities Act
• explain how you can get these services
• investigate questions and complaints
• help you resolve problems with your counselor or agency
• help you appeal decisions
• advocate for you to get the services you need

We tackle system-wide problems that make it hard for you and others to get access to services. We advise agencies on changes to policies and procedures that can improve services.

Contact CAP if you:

• have problems with the agencies listed above and need information or help
• were turned down for vocational rehabilitation services
• have trouble with your vocational rehabilitation counselor
• think the process is taking too long
• aren’t getting the services you need
• have had your vocational rehabilitation case closed without your consent
• are a student with disabilities and are not getting pre-employment transition services that would help you get ready for higher education, vocational training or work

Fill out our form and someone will contact you. Describe your question or problem and mention the Client Assistance Program in your request. You can also call us at 1-800-889-2047.

Note for community advocates only: If you are an advocate who needs to contact our program, call a Vermont Legal Aid office near you.

Visit our Client Assistance Program brochure page. The brochure is available in Arabic, Burmese, English, French, Kirundi, Nepali, Somali and Spanish.