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Health Care Advocate (HCA) HelpLine

Call 1-800-917-7787 to speak with a health care advocate, or fill out our Help Request Form.

Vermont’s HCA HelpLine is a free resource available to help all Vermonters solve problems related to health care. We:

  • answer questions
  • help you solve problems with Vermont Health Connect and other health coverageVermont Health Care Advocate Help Line
  • tell you what free and lower-cost programs you may be eligible for
  • help you apply for and get free and lower-cost health coverage
  • find out what your health plan covers
  • provide advice about how to solve billing problems and make complaints 
  • work for fair treatment and affordable health services for everyone

The Office of the Health Care Advocate is not an insurance company and is not part of Vermont state government. It is a special project within Vermont Legal Aid, an independent non-profit law firm.

2018 Vermont Health Connect Deadline

The open enrollment period for buying (or changing) a 2018 Vermont Health Connect plan is November 1 to December 15, 2017. Please note that this deadline is earlier than in past years.

Vermont Health Connect has posted the rates and details for 2018 health plans on their website. This includes:

  • a plan comparison tool
  • plan comparison brochures

Check out these common Q&As about Vermont Health Connect and contact us with any questions.


How to Get Help

1. Contact us. To get help with a health care issue, call the HCA HelpLine at 1-800-917-7787. To speak with an advocate, call during business hours (8:30 a.m. - 4:30 p.m., Monday - Friday, except holidays) or call anytime and leave a message. You can also ask for help by filling out our Help Request Form.

2. Use our online help tool. Answer a few questions to find the health care information you need. Click and choose “Health.”

3. Browse our pages. Browse the menu of links of health care topics.

Updated: Nov 09, 2017