Health Care Advocate (HCA) HelpLine

Call 1-800-917-7787 to speak with a health care advocate, or fill out our Help Request Form.

Vermont’s HCA HelpLine is a free resource available to help all Vermonters solve problems related to health care. We:

• tell you what free and lower-cost programs you may be eligible for
• help you apply for and get free and lower-cost health coverage
• find out what your health plan covers
• provide advice about how to solve billing problems and make complaints, and
• work for fair treatment and affordable health services for everyone.

The Office of the Health Care Advocate is not an insurance company and is not part of Vermont state government. It is a special project within Vermont Legal Aid, an independent non-profit law firm.

How to Get Help

1. Contact us. To get help with a health care issue, call the HCA HelpLine at 1-800-917-7787. To speak with an advocate, call during business hours (8:30 a.m. - 4:30 p.m., Monday - Friday, except holidays) or call anytime and leave a message. You can also ask for help by filling out our Help Request Form.

2. Use our online help tool. Answer a few questions to find the health care information you need. Use the Legal Help Tool and choose “Health.”

3. Browse our pages. Browse the menu of links of health care topics.

HCA Videos

العربية / Arabic; မြန်မာစာ / Burmese; دری / Dari; English; Español / Spanish; Français / French; Ikirundi / Kirundi; Kiswahili / Swahili; Mai-Mai / Maay Maay; 官話 / Mandarin; नेपाली / Nepali; پښتو / Pashto; Soomaali / Somali; Tiếng Việt / Vietnamese

News

• Vermont Health Connect open enrollment ends January 15. You can get better health insurance for less money in 2025!
• New patient financial assistance law is in effect as of July 1, 2024
• Vermonters who lost Medicaid during the “Medicaid Unwind Period” can also enroll in a Vermont Health Connect health plan
• Public benefits, health care and the public charge rule for immigration 

COVID-19 vaccine

• Find out where to get the COVID-19 vaccine on the Vermont Department of Health website.
• English language learners and people in immigrant/refugee communities can also call the Association of Africans Living in Vermont (AALV) at 802-985-3106 or USCRI VT at 802-655-1963.
• Homebound Vermonters can call their home health agency, or call 802-863-7240 (toll-free 1-833-722-0860).
• Veterans of all ages who use VA Healthcare can call 802-296-5151. Veterans not enrolled in VA Healthcare can call 802-295-9363 extension 4004 or 5118.
• Vermonters who don't have access to their own transportation can get a free ride to their vaccination. Find your local provider on the VPTA website and make a reservation in advance.
• You don’t need to have health insurance. See the Vermont Department of Health (DOH) website to find a vaccination site or call 1-800-464-4343 toll-free.
• Translated information is found on the DOH website or call that number and press 1. Translations in नेपाली (Nepali), Soomaali (Somali), Español (Spanish), Swahili, Kirundi, မြန်မာစာ (Burmese), العربية (Arabic), Tiếng Việt (Vietnamese) and Français (French).