The Office of the Health Care Advocate is available to help you change your name and/or gender marker with your health insurance and medical providers.
Vermont Health Connect and Medicaid
If you have insurance through Vermont Health Connect, including Vermont Medicaid, you can report a change by calling 1-855-899-9600 or via your online account. No documentation is needed for gender marker changes. Vermont Health Connect may ask for documentation of your name. You have many documentation options, including driver’s license, passport, Social Security card and birth certificate, and more.
Medicare uses the name and gender marker you have on file with Social Security. Update your name and/or gender marker through the process listed for Social Security. Then, you can ask for a new Medicare card with your updated name by calling Medicare at 1-800-633-4227. Gender markers are not listed on your Medicare card.
Private insurance and employer-sponsored insurance
Contact your health insurance's customer service office for advice about how to change your information in their systems. The customer service office phone number is usually written on the back of your health insurance card. If you have private health insurance through an employer, your workplace human resources (HR) department may be able to help you with this change.
Contact your medical provider’s office to update your name and/or gender marker in their systems. It is important that your name and/or gender marker matches your health insurance so that your insurance can be billed correctly. If your name doesn’t match, it can lead to insurance billing problems. Some medical offices can list a separate name for billing.
If you need help with any of these changes, if you are denied health care coverage, or if you have trouble accessing gender-affirming treatment, contact the Office of the Health Care Advocate for free help: 1-800-917-7787 or HCA@vtlegalaid.org.